tag:status.higherlogic.com,2005:/historyHigher Logic Platform Status - Incident History2024-03-29T01:22:51-04:00Higher Logic Platformtag:status.higherlogic.com,2005:Incident/195360662024-11-15T23:00:00-05:002023-12-26T10:42:08-05:00Scheduled Maintenance - Communications Platforms<p><strong>THIS IS A SCHEDULED EVENT Nov <var data-var='date'>15</var>, <var data-var='time'>23:00</var> EST - Nov <var data-var='date'>16</var>, <var data-var='time'>03:00</var> EST</strong></p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:42</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)</p>tag:status.higherlogic.com,2005:Incident/195360242024-11-15T23:00:00-05:002023-12-26T10:38:23-05:00Scheduled Maintenance - Online Community<p><strong>THIS IS A SCHEDULED EVENT Nov <var data-var='date'>15</var>, <var data-var='time'>23:00</var> EST - Nov <var data-var='date'>16</var>, <var data-var='time'>03:00</var> EST</strong></p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected:<br />Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)</p>tag:status.higherlogic.com,2005:Incident/195360532024-08-16T23:00:00-04:002023-12-26T10:41:10-05:00Scheduled Maintenance - Communications Platforms<p><strong>THIS IS A SCHEDULED EVENT Aug <var data-var='date'>16</var>, <var data-var='time'>23:00</var> EDT - Aug <var data-var='date'>17</var>, <var data-var='time'>03:00</var> EDT</strong></p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:41</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)</p>tag:status.higherlogic.com,2005:Incident/195360162024-08-16T23:00:00-04:002023-12-26T10:37:42-05:00Scheduled Maintenance - Online Community<p><strong>THIS IS A SCHEDULED EVENT Aug <var data-var='date'>16</var>, <var data-var='time'>23:00</var> EDT - Aug <var data-var='date'>17</var>, <var data-var='time'>03:00</var> EDT</strong></p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected:<br />Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)</p>tag:status.higherlogic.com,2005:Incident/195360432024-05-17T23:00:00-04:002023-12-26T10:40:26-05:00Scheduled Maintenance - Communications Platforms<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>17</var>, <var data-var='time'>23:00</var> EDT - May <var data-var='date'>18</var>, <var data-var='time'>03:00</var> EDT</strong></p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)</p>tag:status.higherlogic.com,2005:Incident/195360082024-05-17T23:00:00-04:002023-12-26T10:36:53-05:00Scheduled Maintenance - Online Community<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>17</var>, <var data-var='time'>23:00</var> EDT - May <var data-var='date'>18</var>, <var data-var='time'>03:00</var> EDT</strong></p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:36</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected:<br />Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)</p>tag:status.higherlogic.com,2005:Incident/201704512024-03-05T18:01:35-05:002024-03-05T18:01:35-05:00Intermittent Runtime and Timeout Errors<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:01</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:56</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:49</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.higherlogic.com,2005:Incident/201011372024-02-28T17:52:26-05:002024-02-28T17:52:26-05:00504 Gateway Timeout Error for Workspaces on Online Community Sites<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:40</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:56</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.higherlogic.com,2005:Incident/195360372024-02-24T03:00:57-05:002024-02-24T03:00:57-05:00Scheduled Maintenance - Communications Platforms<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>03:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:39</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)</p>tag:status.higherlogic.com,2005:Incident/195359922024-02-24T03:00:56-05:002024-02-24T03:00:56-05:00Scheduled Maintenance - Online Community<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>03:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>10:34</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.<br /><br />Products Affected:<br />Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)</p>tag:status.higherlogic.com,2005:Incident/199768902024-02-13T13:59:10-05:002024-02-13T13:59:10-05:00Errors on Library pages and other OC pages<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:33</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:11</var> EST</small><br><strong>Identified</strong> - This has also affected emails going out, but we have identified the issue and are currently rolling back our code to resolve.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.higherlogic.com,2005:Incident/199671192024-02-12T13:02:39-05:002024-02-12T13:02:39-05:00Higher Logic Thrive Marketing Enterprise (Real Magnet) issues<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:43</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:38</var> EST</small><br><strong>Identified</strong> - Earlier today, we experienced issues with our Real Magnet platform. These issues impacted a specific group of our customers. Our Engineering team has since been able to resolve the issues. We will be continuing our analysis to determine the root cause and steps to prevent it in the future.</p>tag:status.higherlogic.com,2005:Incident/199156842024-02-05T16:25:46-05:002024-02-12T09:14:54-05:00Issues loading Admin pages<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:25</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:25</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.higherlogic.com,2005:Incident/198087932024-01-23T13:40:09-05:002024-01-26T14:39:59-05:00CSS Changes and Server Errors being reported<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:07</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.higherlogic.com,2005:Incident/197382732024-01-17T14:58:13-05:002024-01-19T15:32:38-05:00Higher Logic Thrive Marketing Enterprise (Real Magnet) - Sending Delays<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:58</var> EST</small><br><strong>Resolved</strong> - We've been monitoring for the last few hours and all is going well. We are marking this issue resolved.<br /><br />We plan to have a root cause analysis (RCA) ready for distribution in the next 3 business days and will post it here.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:56</var> EST</small><br><strong>Monitoring</strong> - Our Engineering team identified and corrected the issue and we see messages are starting to catch up.<br /><br />We'll continue to monitor this throughout the day before resolving.<br /><br />We plan to have a root cause analysis (RCA) ready for distribution in the next 3 business days.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:42</var> EST</small><br><strong>Investigating</strong> - We are experiencing message sending delays for all customers. Our Engineering team is investigating the issue.<br /><br />If you have a message that should've been sent by now, please leave the message as they are and they will be sent out once the delay has been resolved. This issue will also affect message tracking data.<br /><br />We apologize for the inconvenience and appreciate your patience.</p>tag:status.higherlogic.com,2005:Incident/196686252024-01-10T13:32:35-05:002024-01-10T13:32:35-05:00Higher Logic Thrive Marketing Professional (Informz) - Sending Delays<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:32</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:45</var> EST</small><br><strong>Monitoring</strong> - The message sending delays have cleared and all previously scheduled messages in the queue have been sent.<br /><br />The Support and Engineering team will continue to monitor.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:24</var> EST</small><br><strong>Investigating</strong> - We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue.<br /><br />If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved.<br /><br />This delay will affect the ability to send test messages.<br /><br />We apologize for the inconvenience and appreciate your patience.</p>tag:status.higherlogic.com,2005:Incident/192533552023-12-06T21:01:41-05:002023-12-06T21:01:42-05:00Scheduled Maintenance - Online Community<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>21:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:14</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the encryption mechanism used to secure sessions within the Online Community. Login sessions established prior to this maintenance period will be automatically invalidated, requiring all users to re-authenticate to the site. Any logins performed after this period will be secured with the upgraded encryption mechanism.<br /><br />No downtime for sites is expected during this maintenance period; the only impact expected is the requirement to re-authenticate when the maintenance is completed.<br /><br />The maintenance is scheduled from 8:00 PM to 9:00 PM EST (5:00 PM to 6:00 PM PST) on Wednesday, December 6th [12:00 PM AEDT to 1:00 PM AEDT on Thursday December 7th].<br /><br />We notified all customers affected by this maintenance via email on Wednesday, November 29, 2023.</p>tag:status.higherlogic.com,2005:Incident/193179152023-12-04T15:36:01-05:002023-12-08T12:05:18-05:00Higher Logic Thrive Marketing Enterprise (Real Magnet) - Accessing Platform<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:36</var> EST</small><br><strong>Resolved</strong> - We have confirmed that this incident is fully resolved.<br /><br />Thank you for your patience as we worked to resolve this.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> EST</small><br><strong>Investigating</strong> - We have received reports of issues logging into or integrating with Real Magnet. Our Engineering team is currently investigating. We will provide an update when more information is available.<br /><br />We apologize for the inconvenience and appreciate your patience.</p>tag:status.higherlogic.com,2005:Incident/156876322023-11-18T03:01:28-05:002023-11-18T03:01:28-05:00Scheduled Maintenance - Online Community<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>03:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>23:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:25</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
<br />
<br />Products Affected:
<br />Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)</p>tag:status.higherlogic.com,2005:Incident/156876022023-11-18T03:00:56-05:002023-11-18T03:00:56-05:00Scheduled Maintenance - Communications Platforms<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>03:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:21</var> EST</small><br><strong>Scheduled</strong> - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
<br />
<br />Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)</p>tag:status.higherlogic.com,2005:Incident/189797962023-11-11T19:00:17-05:002023-11-11T19:00:17-05:00Scheduled Maintenance - Higher Logic Thrive Marketing Professional (Informz)<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>19:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Scheduled</strong> - This maintenance will impact the ability to access, create and send mailings for subset of our customers. The maintenance is scheduled from 7:00 AM to 7:00 PM EDT (4:00 AM to 4:00 PM PDT and 9:00 PM AEDT to 9:00 AM AEDT on Sunday November 12th).<br /><br />We notified all customers affected by this maintenance via email on Tuesday, October 24th, 2023.<br /> <br />Please do not worry, anything scheduled during this time will queue up and kick off after the database is back up and running.</p>tag:status.higherlogic.com,2005:Incident/189357552023-10-26T12:05:25-04:002023-10-26T12:05:25-04:00Server Error and Latency on Online Community Sites<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.higherlogic.com,2005:Incident/188666842023-10-20T12:07:50-04:002023-10-20T12:07:50-04:00Higher Logic Thrive Marketing Enterprise (Real Magnet) - Sending Delays<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Monitoring</strong> - The message delays have been resolved and all previously delayed messages have been sent.<br /><br />We'll continue to monitor this throughout the day before resolving this.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Investigating</strong> - We are experiencing message sending delays for our customers. Our Engineering team is investigating the issue.<br /><br />If you have a message that should've been sent by now, please leave the message as they are and they will be sent out once the delay has been resolved.<br /><br />We apologize for the inconvenience and appreciate your patience.</p>tag:status.higherlogic.com,2005:Incident/188416252023-10-19T11:54:09-04:002023-10-19T11:54:09-04:00Higher Logic Thrive Marketing Professional (Informz) - Long Sending Delays<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:24</var> EDT</small><br><strong>Monitoring</strong> - The message sending delays have cleared and all previously scheduled messages in the queue have been sent.<br /><br />The Support and Engineering team will continue to monitor.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Investigating</strong> - We're starting to see delays in messages being sent and are investigating.<br /><br />If you have any messages that are still pending in the Scheduled Message List, we kindly request that you refrain from making any changes to them. Once the delay has been resolved, these messages will be sent out as intended.<br /><br />Please note that this delay will also impact the ability to send test messages.<br /><br />We apologize for the inconvenience and appreciate your patience.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Monitoring</strong> - The message sending delays have cleared and all previously scheduled messages in the queue have been sent.<br /><br />The Support and Engineering team will continue to monitor for the rest of the day.<br /><br />We apologize for the inconvenience and appreciate everyone's patience.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Investigating</strong> - We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue.<br /><br />If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved.<br /><br />This delay will affect the ability to send test messages.<br /><br />We apologize for the inconvenience and appreciate your patience.</p>tag:status.higherlogic.com,2005:Incident/188289962023-10-17T13:20:18-04:002023-10-17T13:20:18-04:00Higher Logic Thrive Marketing Professional (Informz) - Long Sending Delays<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Resolved</strong> - The message sending delays have been cleared and all previously scheduled messages in the queue have been sent.<br /><br />The Support and Engineering team will continue to monitor for the rest of the day.<br /><br />We apologize for the inconvenience and appreciate everyone's patience.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:40</var> EDT</small><br><strong>Investigating</strong> - We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue.<br /><br />If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved.<br /><br />This delay will also affect the ability to send test messages.<br /><br />We apologize for the inconvenience and appreciate your patience.</p>