All Systems Operational
Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Communications Platforms Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Dec 26, 2023 - 10:41 EST
Scheduled Maintenance - Online Community Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Posted on Dec 26, 2023 - 10:37 EST
Scheduled Maintenance - Communications Platforms Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Dec 26, 2023 - 10:42 EST
Scheduled Maintenance - Online Community Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Posted on Dec 26, 2023 - 10:38 EST
Past Incidents
Jul 19, 2024

No incidents reported today.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - This incident has been fully resolved.

For any impacted customers, we will be able to provide a root cause analysis (RCA) in the next 3 business days. We will use your existing support ticket to provide that information.

Jul 17, 17:55 EDT
Monitoring - We have implemented a fix for the OAuth SSO too many redirects issues and are monitoring to make sure there are not further issues.
Jul 17, 16:34 EDT
Identified - We are experiencing an issue specific to SSO using OAuth through Higher Logic Online Community.

We have identified the problem and are working to implement a fix.

Jul 17, 16:17 EDT
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024
Completed - The scheduled maintenance has been completed.
Jul 6, 14:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 14:00 EDT
Update - We are removing the US customers from this maintenance window. This brief maintenance window only impacts our Informz Canada users with integrations.
Jul 6, 14:00 EDT
Scheduled - This brief maintenance window will only impact our Informz Canada users with Integrations. We will be applying an important security patch to our Network Routing Appliance in Informz Canada which will require a reboot. The reboot will last about 10 minutes and will affect Integrations connectivity (Target Group syncs). The Informz Canada application will still be available.
Jun 28, 12:33 EDT
Jul 5, 2024

No incidents reported.