All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Maintenance extended for Communications Enterprise (Real Magnet - Marketing Automation)
Resolved - Extended maintenance has successfully completed.
Feb 20, 10:14 EST
Investigating - We are extending maintenance for Communications Enterprise (Real Magnet - Marketing Automation)
Feb 20, 03:22 EST
Higher Logic Quarterly Maintenance Q1 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Communications Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Nov 5, 12:39 EST
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021
Sending Delay for all Mailings
Resolved - All of the delays have been resolved.
Feb 17, 15:48 EST
Investigating - We are currently experiencing delays with sending all mailings. We ask that you do not stop your current sends as they will all be processed. With these delays you may also see delays in your tracking data and recommend viewing this tomorrow. We will continue to update this page every hour.
Feb 17, 13:56 EST
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

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