Higher Logic Platform Status

All Systems Operational

Community Operational

Marketing Enterprise (Real Magnet) Operational

Marketing Professional (Informz) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Communications Platforms Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 26, 2023 - 10:41 EST

Scheduled Maintenance - Online Community Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 26, 2023 - 10:37 EST

Scheduled Maintenance - Communications Platforms Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST

Scheduled Maintenance - Online Community Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 26, 2023 - 10:38 EST

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Some Online Community customers seeing errors logging in

Resolved - This incident has been resolved.
Jul 22, 15:09 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 14:21 EDT

Investigating - We are currently investigating this issue.
Jul 22, 12:14 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

Higher Logic SSO OAuth Too Many Redirects Issue

Resolved - This incident has been fully resolved.

For any impacted customers, we will be able to provide a root cause analysis (RCA) in the next 3 business days. We will use your existing support ticket to provide that information.
Jul 17, 17:55 EDT

Monitoring - We have implemented a fix for the OAuth SSO too many redirects issues and are monitoring to make sure there are not further issues.
Jul 17, 16:34 EDT

Identified - We are experiencing an issue specific to SSO using OAuth through Higher Logic Online Community.

We have identified the problem and are working to implement a fix.
Jul 17, 16:17 EDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.