All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Online Community Nov 19, 23:00 - Nov 20, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Mar 23, 14:20 EDT
Scheduled Maintenance - Communications Platforms Nov 19, 23:00 - Nov 20, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Posted on Mar 23, 15:03 EDT
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 EDT
Scheduled - IMPORTANT: Maintenance will be performed on the Informz platform on Friday, September 17th, between 11:00 PM and 11:30 PM ET. This event should have minimal impact on the platform however there will be a brief 15 minute outage during this time. As a precaution, we would advise against work within the editor on email messages or new campaigns during this time. We apologize for the possible disruption and appreciate your patience. Please contact Support if you have any questions. Thank you!
Sep 9, 12:34 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Postmortem - Read details
Sep 16, 17:05 EDT
Resolved - Online Community sites and Marketing Automation products were showing 503 errors intermittently. We are doing a full retrospect as to what happened and what we will to to mitigate in the future.
Sep 15, 11:30 EDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 16:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 16:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 16:20 EDT
Investigating - We are currently investigating this issue.
Sep 13, 16:16 EDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.