All Systems Operational
Community
Operational
Marketing Enterprise (Real Magnet)
Operational
Marketing Professional (Informz)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Higher Logic Thrive Marketing Professional (Informz)
Jun 10, 2023 08:00-12:00 EDT
Update -
**We are delaying this maintenance window for a week as we found an issue in our final testing and preparation steps that we need to resolve before moving forward.
Jun 02, 2023 - 15:20 EDT
Jun 02, 2023 - 15:20 EDT
Scheduled -
This maintenance will impact the ability to access, create and sending mailings for only and all Canadian and United Kingdom Customers.
Please do not worry, anything scheduled during this time will queue up and kick off after the database is back up and running.
May 25, 2023 - 16:10 EDT
Please do not worry, anything scheduled during this time will queue up and kick off after the database is back up and running.
May 25, 2023 - 16:10 EDT
Upgrade to TLS 1.2 for AWS Document Retrieval
Jun 15, 2023 14:00-14:15 EDT
At Higher Logic, we are committed to providing the highest level of security and privacy for our customers. To achieve this, we will be transitioning our AWS document retrieval to Transport Layer Security (TLS) version 1.2 and above to adhere to industry best practices and to align with the latest security standards.
TLS 1.2 is a cryptographic protocol that provides a secure connection between your device and our systems, thereby enhancing the confidentiality and integrity of your data during transmission. This update is essential to safeguarding your personal information and maintaining a secure online experience.
Key Points:
1. Higher Logic Document/Image downloads from AWS: Starting June 15th, 2023, to continue accessing downloads of images and documents from the HL platforms seamlessly, please ensure that your systems, applications, and devices are compatible with TLS 1.2 and above.
2. AWS Upgrade to TLS 1.2: Amazon Web Services will be updating the TLS configuration for all AWS API endpoints to a minimum of version TLS 1.2 on June 28th,2023. (https://aws.amazon.com/blogs/security/tls-1-2-required-for-aws-endpoints)
3. Improved Security: TLS 1.2 offers advanced security features, including stronger encryption algorithms and enhanced protection against potential vulnerabilities present in earlier versions.
4. Action Required: If you are using outdated software, such as older web browsers or operating systems, it may not be compatible with TLS 1.2. To avoid any interruption of content downloads, we strongly recommend updating your software/browser to the latest version that supports TLS 1.2 and above.
5. Compatibility Check: You can verify if your browser supports TLS 1.2 by visiting the following website: https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
6. Additional Assistance: If you require any further assistance or have questions regarding this transition, please view our support article (https://support.higherlogic.com/hc/en-us/articles/360033047391-Supported-Browsers-Website-Cookies#TLS-Upgrade) or reach out to our dedicated support team at support@higherlogic.com.
The majority of our end users are already at or above TLS 1.2 and will see no impact from this change. Currently, less than 0.01% of our end users are using versions of TLS below 1.2. We appreciate your support as we continue to prioritize the security of your information.
Posted on Jun 02, 2023 - 15:33 EDT
TLS 1.2 is a cryptographic protocol that provides a secure connection between your device and our systems, thereby enhancing the confidentiality and integrity of your data during transmission. This update is essential to safeguarding your personal information and maintaining a secure online experience.
Key Points:
1. Higher Logic Document/Image downloads from AWS: Starting June 15th, 2023, to continue accessing downloads of images and documents from the HL platforms seamlessly, please ensure that your systems, applications, and devices are compatible with TLS 1.2 and above.
2. AWS Upgrade to TLS 1.2: Amazon Web Services will be updating the TLS configuration for all AWS API endpoints to a minimum of version TLS 1.2 on June 28th,2023. (https://aws.amazon.com/blogs/security/tls-1-2-required-for-aws-endpoints)
3. Improved Security: TLS 1.2 offers advanced security features, including stronger encryption algorithms and enhanced protection against potential vulnerabilities present in earlier versions.
4. Action Required: If you are using outdated software, such as older web browsers or operating systems, it may not be compatible with TLS 1.2. To avoid any interruption of content downloads, we strongly recommend updating your software/browser to the latest version that supports TLS 1.2 and above.
5. Compatibility Check: You can verify if your browser supports TLS 1.2 by visiting the following website: https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
6. Additional Assistance: If you require any further assistance or have questions regarding this transition, please view our support article (https://support.higherlogic.com/hc/en-us/articles/360033047391-Supported-Browsers-Website-Cookies#TLS-Upgrade) or reach out to our dedicated support team at support@higherlogic.com.
The majority of our end users are already at or above TLS 1.2 and will see no impact from this change. Currently, less than 0.01% of our end users are using versions of TLS below 1.2. We appreciate your support as we continue to prioritize the security of your information.
Posted on Jun 02, 2023 - 15:33 EDT
Scheduled Maintenance - Online Community
Aug 18, 2023 23:00 - Aug 19, 2023 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 21, 2022 - 10:23 EST
Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 21, 2022 - 10:23 EST
Scheduled Maintenance - Communications Platforms
Aug 18, 2023 23:00 - Aug 19, 2023 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 21, 2022 - 10:21 EST
Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 21, 2022 - 10:21 EST
Scheduled Maintenance - Online Community
Nov 17, 2023 23:00 - Nov 18, 2023 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 21, 2022 - 10:25 EST
Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 21, 2022 - 10:25 EST
Scheduled Maintenance - Communications Platforms
Nov 17, 2023 23:00 - Nov 18, 2023 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 21, 2022 - 10:21 EST
Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 21, 2022 - 10:21 EST