Higher Logic Platform Status

All Systems Operational

CommE (Real Magnet) Operational

APIs/Integration Operational

Features (Campaigns/Landing Pages/Web Tracking) Operational

Groups Operational

Non-Campaign Mailings Operational

Reports Operational

Social Operational

Tracking (Opens/Clicks/Writebacks) Operational

CommP (Informz) Operational

APIs/Integration Operational

Features (Campaigns/Landing Pages/Web Tracking) Operational

Groups (Upload/Target Groups) Operational

Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational

Mailing Issues (MD2/Images) Operational

Module Issues (Voting, Events, Surveys) Operational

Reports Operational

Tracking (Opens/Clicks/Writebacks) Operational

Online Community Operational

Admin Operational

CMS/Page Designer/Microsites Operational

Digests/Mail/Automation Rules Operational

External Activities/Activity Sync Operational

Reports Operational

Search Operational

Web API Operational

Website (General) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

January Communications Enterprise (Real Magnet) Jan 16, 16:00 - Jan 17, 00:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Communications Enterprise (Real Magnet)
Posted on Nov 16, 18:46 EST

Higher Logic Quarterly Maintenance Q1 2021 Feb 19, 23:00 - Feb 20, 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Posted on Nov 5, 12:39 EST

Past Incidents

Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Higher Logic Quarterly Maintenance Q4 2020 (Communications Platforms)

Completed - The scheduled maintenance has been completed.
Nov 21, 10:06 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 EST

Scheduled - Higher Logic performs regular maintenance across all its products each quarter. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process and to Higher Logic's ISO 27001 compliance and SOC Types 1 and 2 certifications.

Products Affected:
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)

To minimize the impact of the service disruption:

Bookmark this page; add appointments with reminders to your calendar
Alert staff, members, and other affected persons
Adjust your work schedules and sessions
Review and update send times of scheduled activities, such as mailings
(Scheduled activities will automatically resume when the maintenance concludes.)

NOTE: If a "lockout" is deemed necessary to ensure a successful maintenance rollout, notifications will be posted.
Nov 5, 16:27 EST

Higher Logic Quarterly Maintenance Q4 2020 (Community Platforms)

Completed - The scheduled maintenance has been completed.
Nov 21, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 EST

Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Nov 5, 16:30 EST

Nov 20, 2020

Nov 19, 2020

Error Uploading Contacts

Resolved - 6:30 pm EST - This incident has been resolved.
Nov 19, 18:29 EST

Monitoring - 3:20 pm EST - A fix has been implemented and we will continue to monitor to make sure all customers affected are able to move forward with their uploads.
Nov 19, 15:20 EST

Investigating - 10:30 am EST - We are currently investigating an issue where multiple customers are encountering an error when trying to upload contacts.
Nov 19, 13:22 EST

Nov 18, 2020

Sites showing 504 Error and some latency

Resolved - This incident affected fraction of our customers and has been resolved as of 1230pm EST.
Nov 18, 14:04 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 18, 12:17 EST

Investigating - We are currently investigating this issue.
Nov 18, 11:53 EST

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.