All Systems Operational
Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Communications Platforms Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Dec 26, 2023 - 10:41 EST
Scheduled Maintenance - Online Community Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Posted on Dec 26, 2023 - 10:37 EST
Scheduled Maintenance - Communications Platforms Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Dec 26, 2023 - 10:42 EST
Scheduled Maintenance - Online Community Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Posted on Dec 26, 2023 - 10:38 EST
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024
Resolved - Our Engineering team has resolved the login issue for all customer.
May 22, 15:06 EDT
Identified - We have identified the issue and are working to resolve it.

We will provide an update here within the next 30 minutes

May 22, 14:31 EDT
Investigating - Our Engineering team is investigating an issue where users are unable to log into the Real Magnet system.

We will provide an update here within the next 30 minutes.

May 22, 13:58 EDT
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 EDT
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Dec 26, 10:40 EST
Completed - The scheduled maintenance has been completed.
May 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 EDT
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Dec 26, 10:36 EST
May 17, 2024
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.