All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Communications Platforms May 20, 23:00 - May 21, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:24 EST
Scheduled Maintenance - Online Community May 20, 23:00 - May 21, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 13:53 EST
Scheduled Maintenance - Communications Platforms Aug 19, 23:00 - Aug 20, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:25 EST
Scheduled Maintenance - Online Community Aug 19, 23:00 - Aug 20, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 14:18 EST
Scheduled Maintenance - Communications Platforms Nov 18, 23:00 - Nov 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:26 EST
Scheduled Maintenance - Online Community Nov 18, 23:00 - Nov 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 14:19 EST
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - The delays have resolved themselves however we'll continue to monitor the issue.
May 13, 10:43 EDT
Identified - We are currently experiencing delays with mailings being sent. We are working on the issue and ask that if your mailing is showing as not being sent to hold off on making any changes at this time.
May 13, 10:16 EDT
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This issue has been resolved and previous mailings that were showing as failed have been sent. Please reach out to our support team should you have any additional questions and thank you again for your patience.
May 10, 13:56 EDT
Investigating - There is a subset of Informz customers whose mailings recently failed to send. Our teams are working to correct the issue and re-send the mailings. This is a top priority for our teams and our ask is if your mailing is showing on the "In Progress" tab as failed to leave the mailing as is so we can work on getting it out.

We appreciate your patience during this time.
May 10, 12:28 EDT
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Resolved - The delays have resolved themselves however we'll continue to monitor the issue.
May 4, 14:01 EDT
Investigating - We are currently experiencing delays with mailings being sent. We are working on the issue and ask that if your mailing is showing as not being sent to hold off on making any changes at this time.
May 4, 11:30 EDT
May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.