All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Online Community Feb 18, 23:00 - Feb 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 13:51 EST
Scheduled Maintenance - Communications Platforms Feb 18, 23:00 - Feb 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:23 EST
Scheduled Maintenance - Online Community May 20, 23:00 - May 21, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 13:53 EST
Scheduled Maintenance - Communications Platforms May 20, 23:00 - May 21, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:24 EST
Scheduled Maintenance - Communications Platforms Aug 19, 23:00 - Aug 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:25 EST
Scheduled Maintenance - Online Community Aug 19, 23:00 - Aug 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 14:18 EST
Scheduled Maintenance - Online Community Nov 18, 23:00 - Nov 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 14:19 EST
Scheduled Maintenance - Communications Platforms Nov 18, 23:00 - Nov 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:26 EST
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Postmortem - Read details
Nov 22, 12:43 EST
Resolved - This incident has been resolved.
Nov 22, 11:41 EST
Monitoring - Our Engineering team has implemented a fix and are monitoring the issue. We are starting to see previously failed mailings starting to go.
Nov 22, 11:04 EST
Investigating - We are currently investigating issues related to some of the Informz Integrations. This issue is causing mailings that were pre-scheduled or set to sent now to fail. We recommend holding off on trying to resend this mailings or use the "Bypass Sync" option within the mailing.
Nov 22, 09:08 EST
Nov 21, 2021
Resolved - This incident has been resolved.
Nov 21, 21:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 21:37 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 21, 20:55 EST
Investigating - We are currently investigating this issue.
Nov 21, 17:31 EST
Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 02:36 EST
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 02:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Mar 23, 14:20 EDT
Completed - The scheduled maintenance has been completed.
Nov 20, 02:36 EST
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 02:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:01 EST
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Mar 23, 15:03 EDT
Nov 19, 2021