All Systems Operational
CommE (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
CommP (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
January Communications Enterprise (Real Magnet) Jan 16, 16:00 - Jan 17, 00:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Communications Enterprise (Real Magnet)
Posted on Nov 16, 18:46 EST
Higher Logic Quarterly Maintenance Q1 2021 Feb 19, 23:00 - Feb 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Posted on Nov 5, 12:39 EST
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 10:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:00 EST
Scheduled - Higher Logic performs regular maintenance across all its products each quarter. This maintenance is essential to our providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process and to Higher Logic's ISO 27001 compliance and SOC Types 1 and 2 certifications.

Products Affected:
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)

To minimize the impact of the service disruption:

Bookmark this page; add appointments with reminders to your calendar
Alert staff, members, and other affected persons
Adjust your work schedules and sessions
Review and update send times of scheduled activities, such as mailings
(Scheduled activities will automatically resume when the maintenance concludes.)

NOTE: If a "lockout" is deemed necessary to ensure a successful maintenance rollout, notifications will be posted.
Nov 5, 16:27 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 EST
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Nov 5, 16:30 EST
Nov 20, 2020
Nov 19, 2020
Resolved - 6:30 pm EST - This incident has been resolved.
Nov 19, 18:29 EST
Monitoring - 3:20 pm EST - A fix has been implemented and we will continue to monitor to make sure all customers affected are able to move forward with their uploads.
Nov 19, 15:20 EST
Investigating - 10:30 am EST - We are currently investigating an issue where multiple customers are encountering an error when trying to upload contacts.
Nov 19, 13:22 EST
Nov 18, 2020
Resolved - This incident affected fraction of our customers and has been resolved as of 1230pm EST.
Nov 18, 14:04 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 12:17 EST
Investigating - We are currently investigating this issue.
Nov 18, 11:53 EST
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.