All Systems Operational

Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Communications Platforms Aug 22, 2025 23:00 - Aug 23, 2025 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Jan 02, 2025 - 15:06 EST

Scheduled Maintenance - Online Community Aug 22, 2025 23:00 - Aug 23, 2025 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)
Posted on Jan 02, 2025 - 15:05 EST

Scheduled Maintenance - Communications Platforms Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Jan 02, 2025 - 15:07 EST

Scheduled Maintenance - Online Community Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)
Posted on Jan 02, 2025 - 15:07 EST
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Thrive Marketing Enterprise (Real Magnet) partial sending issue
Resolved - This incident has been resolved.
Jul 1, 14:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Previously sent emails should be received.
Jul 1, 13:59 EDT
Investigating - Our team is aware of the current issue and are investigating it. Send to individual messages are currently not processing. Group sends are processing but may be slow and you may not see metrics right away. If you need to test a message urgently, as a temporary workaround, please create a test group and add yourself to the group. You can send the message to that group.
Jul 1, 11:28 EDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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