All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Online Community Feb 18, 23:00 - Feb 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 13:51 EST
Scheduled Maintenance - Communications Platforms Feb 18, 23:00 - Feb 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:23 EST
Scheduled Maintenance - Online Community May 20, 23:00 - May 21, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 13:53 EST
Scheduled Maintenance - Communications Platforms May 20, 23:00 - May 21, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:24 EST
Scheduled Maintenance - Communications Platforms Aug 19, 23:00 - Aug 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:25 EST
Scheduled Maintenance - Online Community Aug 19, 23:00 - Aug 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 14:18 EST
Scheduled Maintenance - Online Community Nov 18, 23:00 - Nov 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Dec 1, 14:19 EST
Scheduled Maintenance - Communications Platforms Nov 18, 23:00 - Nov 19, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Dec 1, 14:26 EST
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - We have resolved the issue with the Higher Logic Informz product and all features are available.

Thank you for your patience while we worked to correct the issue and apologize again for the inconvenience this caused this afternoon.
Jan 12, 17:27 EST
Update - We continue to investigate the issue and are treating this with the highest priority. We apologize for this inconvenience and are working to bring the Higher Logic Informz product back online as soon as possible. We'll continue to share updates every 60 minutes.
Jan 12, 16:35 EST
Investigating - We are currently looking into an issue with Informz and the inability to login.
Jan 12, 15:46 EST
Jan 11, 2022
Resolved - This incident has been resolved.
Jan 11, 17:08 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 16:08 EST
Investigating - We are currently investigating this issue.
Jan 11, 15:11 EST
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Resolved - This incident has been resolved.
Jan 7, 11:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 10:49 EST
Investigating - We are currently investigating this issue.
Jan 7, 09:27 EST
Jan 6, 2022
Resolved - This incident has been resolved.
Jan 6, 18:08 EST
Update - We are continuing to investigate this issue.
Jan 6, 18:00 EST
Investigating - We are currently investigating this issue.
Jan 6, 17:58 EST
Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.