All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021
Completed - The scheduled maintenance has been completed.
Mar 5, 23:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 23:01 EST
Scheduled - As a part of our commitment to providing a reliable and available service, Higher Logic will be performing maintenance on Friday, March 5th at 11:00 PM ET.

Our cloud hosting provider, Amazon Web Services (AWS), has identified that one of our database instances requires a maintenance restart and your organization will be impacted. This preventative maintenance will require a brief downtime of 10 minutes from 11:00 PM ET to 11:10 PM ET.

Don't worry - anything scheduled during this time will queue up and kick off after the database is back up and running.

We apologize for the brief disruption that this will cause and appreciate your patience and understanding. If you have any further questions, please contact us at customersupport@higherlogic.com.
Mar 5, 10:01 EST
Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Resolved - Extended maintenance has successfully completed.
Feb 20, 10:14 EST
Investigating - We are extending maintenance for Communications Enterprise (Real Magnet - Marketing Automation)
Feb 20, 03:22 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Communications Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Nov 5, 12:39 EST