All Systems Operational
CommE (Real Magnet)
Operational
APIs/Integration
Operational
Features (Campaigns/Landing Pages/Web Tracking)
Operational
Groups
Operational
Non-Campaign Mailings
Operational
Reports
Operational
Social
Operational
Tracking (Opens/Clicks/Writebacks)
Operational
CommP (Informz)
Operational
APIs/Integration
Operational
Features (Campaigns/Landing Pages/Web Tracking)
Operational
Groups (Upload/Target Groups)
Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid)
Operational
Mailing Issues (MD2/Images)
Operational
Module Issues (Voting, Events, Surveys)
Operational
Reports
Operational
Tracking (Opens/Clicks/Writebacks)
Operational
Online Community
Operational
Admin
Operational
CMS/Page Designer/Microsites
Operational
Digests/Mail/Automation Rules
Operational
External Activities/Activity Sync
Operational
Reports
Operational
Search
Operational
Web API
Operational
Website (General)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
January Communications Enterprise (Real Magnet)
Jan 16, 16:00 - Jan 17, 00:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 11, 15:52 EST
Jan 11, 15:52 EST
Scheduled -
MIGRATION ALERT
SATURDAY, JANUARY 16, 2021
4:00pm to 12:00am, ET
Higher Logic will be migrating the Communications Enterprise (Real Magnet) platform from our existing physical data center to a cloud-based AWS data center.
During this period, you will experience sporadic periods of downtime and will be unable to access the platform.
The new cloud-based data center will allow us to continue service improvements for our customers, while providing enhanced resiliency, state-of-the-art features, and greater scalability.
Nov 16, 18:46 EST
SATURDAY, JANUARY 16, 2021
4:00pm to 12:00am, ET
Higher Logic will be migrating the Communications Enterprise (Real Magnet) platform from our existing physical data center to a cloud-based AWS data center.
During this period, you will experience sporadic periods of downtime and will be unable to access the platform.
The new cloud-based data center will allow us to continue service improvements for our customers, while providing enhanced resiliency, state-of-the-art features, and greater scalability.
Nov 16, 18:46 EST
Higher Logic Quarterly Maintenance Q1 2021
Feb 19, 23:00 - Feb 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Posted on Nov 5, 12:39 EST
Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Posted on Nov 5, 12:39 EST