All Systems Operational

Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Thrive Platforms Nov 20, 2026 23:00 - Nov 21, 2026 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Posted on Dec 23, 2025 - 09:13 EST

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

HLT Marketing Professional (Informz) Font, Formatting and Rendering Issues
Resolved - This incident has been resolved.
Sep 1, 14:58 EDT
Investigating - We are currently investigating issues related to mailings, this includes fonts, formatting and rendering).
Sep 1, 13:21 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Emergency Maintenance: Online Community
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 EDT
Scheduled - IMPORTANT: Emergency maintenance will be performed on the Online Community platform tonight, August 26, between 8:00 PM and 10:00 PM ET (August 27, 10:00 AM to 12:00 PM AEST). This maintenance is intended to restore Reports and Exports functionality. We do not expect a full outage; however, customers may experience intermittent disruptions during the maintenance window. We apologize for any inconvenience and appreciate your patience. Please contact Support at support@higherlogic.com with any questions.
Aug 26, 12:05 EDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

Scheduled Maintenance - Thrive Platforms
Completed - The scheduled maintenance has been completed.
Aug 22, 02:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 23:00 EDT
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Dec 23, 09:12 EST

Aug 21, 2026

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