All Systems Operational
CommE (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
CommP (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
January Communications Enterprise (Real Magnet) Jan 16, 16:00 - Jan 17, 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 11, 15:52 EST
Scheduled - MIGRATION ALERT

SATURDAY, JANUARY 16, 2021

4:00pm to 12:00am, ET

Higher Logic will be migrating the Communications Enterprise (Real Magnet) platform from our existing physical data center to a cloud-based AWS data center.

During this period, you will experience sporadic periods of downtime and will be unable to access the platform.

The new cloud-based data center will allow us to continue service improvements for our customers, while providing enhanced resiliency, state-of-the-art features, and greater scalability.
Nov 16, 18:46 EST
Higher Logic Quarterly Maintenance Q1 2021 Feb 19, 23:00 - Feb 20, 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Workspace 5 & Integrated Workspace 6)
Marketing Automation Platforms (IZ-Pro-US, IZ-Pro-Canada, RM-Enterprise)
Posted on Nov 5, 12:39 EST
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 16:40 EST
Monitoring - The campaign delays have been cleared however we will continue to monitor.
Jan 13, 14:38 EST
Investigating - We are currently experiencing multiple campaign delays. Our Engineering team is investigating the issue and we'll provide updates throughout the day.
Jan 12, 08:38 EST
Jan 12, 2021
Jan 11, 2021
Resolved - The delay with campaign mailings has been resolved.
Jan 11, 08:10 EST
Update - We are continuing to experience delays campaigns and them sending mailings out. The Engineering team is continuing to work on the issue.
Jan 8, 14:43 EST
Investigating - We are currently experiencing delays with campaigns and them sending mailings out. The Engineering team is working to identify the issue and we will provide an update within the hour.
Jan 8, 12:08 EST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - The issue with contact/subscriber uploads has been resolved.
Jan 8, 14:39 EST
Investigating - We are currently experiencing delays with contact uploads. The Engineering team is investigating the issue and an update will be provided within the hour.
Jan 8, 12:11 EST
Jan 7, 2021
Resolved - An incident occurred on one of our hosted sites experiencing abnormal traffic affected one of Higher Logic's servers. An immediate measure was taken to bring sites back up. A long term solution for handling disruption of services is currently being addressed to prevent this in the future.
Jan 7, 22:30 EST
Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.