Higher Logic Platform Status

All Systems Operational

Community Operational

Marketing Enterprise (Real Magnet) Operational

Marketing Professional (Informz) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Higher Logic Thrive Marketing Professional (Informz) Oct 7, 2023 07:00-19:00 EDT

Update - Update: This maintenance has been postponed. When we have a new date we'll notify affected customers.
Sep 14, 2023 - 14:50 EDT

Scheduled - This maintenance will impact the ability to access, create and send mailings for subset of our customers. The maintenance is scheduled from 7:00 AM to 7:00 PM EDT (4:00 AM to 4:00 PM PDT and 9:00 PM AEDT to 9:00 AM AEDT on Sunday September 10th).

We notified all customers affected by this maintenance via email on Tuesday, September 5th, 2023.

Please do not worry, anything scheduled during this time will queue up and kick off after the database is back up and running.
Sep 11, 2023 - 09:24 EDT

Scheduled Maintenance - Communications Platforms Nov 17, 2023 23:00 - Nov 18, 2023 03:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Aug 02, 2023 - 15:25 EDT

Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Dec 21, 2022 - 10:21 EST

Scheduled Maintenance - Online Community Nov 17, 2023 23:00 - Nov 18, 2023 03:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Aug 02, 2023 - 15:25 EDT

Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Dec 21, 2022 - 10:25 EST

Past Incidents

Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Marketing Enterprise (Real Magnet) - Campaign Deployment/Sending Delays

Postmortem - Read details
Sep 26, 11:01 EDT

Resolved - We have confirmed that this incident is fully resolved. We have not seen further issues in the past 12 hours. We plan to have a root cause analysis (RCA) ready for distribution in the next 3 business days.

Thank you for your patience as we worked to resolve this issue.
Sep 22, 12:24 EDT

Monitoring - We implemented a fix around 1 AM ET last night and are monitoring that the fix fully resolved the issue. We will provide another update once we have fully confirmed that the fix is effective.
Sep 22, 08:00 EDT

Update - We're still experiencing deploying and message sending with campaigns. So far our attempts to resolve those issues have been unsuccessful. We are continuing to investigate and troubleshoot and will continue to share updates. We do not have a timeline for resolution at this time.
Sep 21, 21:18 EDT

Investigating - A subset of customers are experiencing issues deploying a campaign and/or delays with messages being sent from the campaign module. Our Engineering team has been notified and they are investigating the issue.

In the meantime, please leave your campaigns as they are and they will deploy or send the message once the issue has been resolved.

We apologize for the inconvenience and appreciate your patience.
Sep 21, 17:10 EDT

Sep 21, 2023

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.