All Systems Operational
Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Communications Platforms Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Dec 26, 2023 - 10:41 EST
Scheduled Maintenance - Online Community Aug 16, 2024 23:00 - Aug 17, 2024 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Posted on Dec 26, 2023 - 10:37 EST
Scheduled Maintenance - Communications Platforms Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Dec 26, 2023 - 10:42 EST
Scheduled Maintenance - Online Community Nov 15, 2024 23:00 - Nov 16, 2024 03:00 EST
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)

Posted on Dec 26, 2023 - 10:38 EST
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Postmortem - Read details
Jun 13, 11:18 EDT
Resolved - This issue has been resolved.
Jun 10, 21:46 EDT
Update - Our Engineering team continues to investigate the recent issues and the inability to use the platform. We will continue to post updates on this status page.

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.

Jun 10, 19:36 EDT
Investigating - Some customers are experiencing various issues in our Marketing Professional (Informz) platform. Our Engineering team has been alerted and they are actively looking into the matter.

For updates on the progress of this issue, we will be posting notices on our status page.

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.

Jun 10, 16:36 EDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.