All Systems Operational
Communications Enterprise (Real Magnet) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups Operational
Non-Campaign Mailings Operational
Reports Operational
Social Operational
Tracking (Opens/Clicks/Writebacks) Operational
Communications Professional (Informz) Operational
APIs/Integration Operational
Features (Campaigns/Landing Pages/Web Tracking) Operational
Groups (Upload/Target Groups) Operational
Legacy Mailings (MD1/Quickmail/Snag/Txnal/Email on Acid) Operational
Mailing Issues (MD2/Images) Operational
Module Issues (Voting, Events, Surveys) Operational
Reports Operational
Tracking (Opens/Clicks/Writebacks) Operational
Online Community Operational
Admin Operational
CMS/Page Designer/Microsites Operational
Digests/Mail/Automation Rules Operational
External Activities/Activity Sync Operational
Reports Operational
Search Operational
Web API Operational
Website (General) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Communications Platforms May 21, 23:00 - May 22, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Posted on Mar 23, 14:58 EDT
Scheduled Maintenance - Online Community May 21, 23:00 - May 22, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Mar 23, 14:17 EDT
Scheduled Maintenance - Communications Platforms Aug 20, 23:00 - Aug 21, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Posted on Mar 23, 14:59 EDT
Scheduled Maintenance - Online Community Aug 20, 23:00 - Aug 21, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Mar 23, 14:19 EDT
Scheduled Maintenance - Online Community Nov 19, 23:00 - Nov 20, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community, Workspace 5 & Integrated HL Workspace)
Posted on Mar 23, 14:20 EDT
Scheduled Maintenance - Communications Platforms Nov 19, 23:00 - Nov 20, 03:00 EDT
Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.
Posted on Mar 23, 15:03 EDT
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Resolved - As of 10:20pm et Salesforce has reported the issue resolved.
May 12, 00:07 EDT
Update - We are continuing to monitor for any further issues.
May 11, 22:07 EDT
Monitoring - Salesforce has identified the error as a DNS issue - Services are significantly restored although SF is still not out of impact.
May 11, 22:06 EDT
Identified - Salesforce CRM has reported intermittent outages for customers since 5pm ET - this was a part of their ongoing maintenance however, several reports persist that the Salesforce platform is unavailable. This can impact Higher Logic customers with a Salesforce integration where they may receive an error of "Message: INVALID_QUERY_LOCATOR: Unable to find query cursor data for this QueryLocator (org 00D1I000002JB6nUAG, path /0.cursor), please retry your query." "Server Unavailable" or "Message: SERVER_UNAVAILABLEserver temporarily unavailableSERVER_UNAVAILABLE: server temporarily unavailable"
May 11, 19:24 EDT
May 11, 2021
May 10, 2021
Postmortem - Read details
May 14, 08:50 EDT
Resolved - This incident has been resolved. More info on the root cause will be available on this page soon.
May 10, 13:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 12:54 EDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 12:53 EDT
Investigating - We are currently investigating this issue.
May 10, 12:47 EDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.