Higher Logic Platform Status - Higher Logic Thrive Marketing Professional (Informz)

Higher Logic Thrive Marketing Professional (Informz) - Sending Delays

Incident Report for Higher Logic Platform

Resolved

This incident has been resolved.

Posted Jan 10, 2024 - 13:32 EST

Monitoring

The message sending delays have cleared and all previously scheduled messages in the queue have been sent.

The Support and Engineering team will continue to monitor.

Posted Jan 10, 2024 - 10:45 EST

Investigating

We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue.

If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved.

This delay will affect the ability to send test messages.

We apologize for the inconvenience and appreciate your patience.

Posted Jan 10, 2024 - 10:24 EST

This incident affected: Marketing Professional (Informz).