The message sending delays have cleared and all previously scheduled messages in the queue have been sent.
The Support and Engineering team will continue to monitor.
Posted Oct 18, 2023 - 17:24 EDT
Investigating
We're starting to see delays in messages being sent and are investigating.
If you have any messages that are still pending in the Scheduled Message List, we kindly request that you refrain from making any changes to them. Once the delay has been resolved, these messages will be sent out as intended.
Please note that this delay will also impact the ability to send test messages.
We apologize for the inconvenience and appreciate your patience.
Posted Oct 18, 2023 - 16:11 EDT
Monitoring
The message sending delays have cleared and all previously scheduled messages in the queue have been sent.
The Support and Engineering team will continue to monitor for the rest of the day.
We apologize for the inconvenience and appreciate everyone's patience.
Posted Oct 18, 2023 - 13:59 EDT
Investigating
We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue.
If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved.
This delay will affect the ability to send test messages.
We apologize for the inconvenience and appreciate your patience.
Posted Oct 18, 2023 - 11:30 EDT
This incident affected: Marketing Professional (Informz).