Higher Logic Platform Status - Higher Logic Thrive Marketing Professional (Informz)

Higher Logic Thrive Marketing Professional (Informz) - Long Sending Delays

Incident Report for Higher Logic Platform

Resolved

The message sending delays have been cleared and all previously scheduled messages in the queue have been sent.

The Support and Engineering team will continue to monitor for the rest of the day.

We apologize for the inconvenience and appreciate everyone's patience.

Posted Oct 17, 2023 - 13:20 EDT

Investigating

We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue.

If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved.

This delay will also affect the ability to send test messages.

We apologize for the inconvenience and appreciate your patience.

Posted Oct 17, 2023 - 12:40 EDT

This incident affected: Marketing Professional (Informz).