All Systems Operational

Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Communications Platforms Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Jan 02, 2025 - 15:07 EST

Scheduled Maintenance - Online Community Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)
Posted on Jan 02, 2025 - 15:07 EST
Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
HLT Marketing Professional (Informz) error message
Resolved - This incident has been resolved.
Aug 27, 15:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 14:56 EDT
Investigating - We are currently investigating this issue.
Aug 27, 14:38 EDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025
Scheduled Maintenance - Communications Platforms
Completed - The scheduled maintenance has been completed.
Aug 23, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:00 EDT
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Jan 2, 15:06 EST
Scheduled Maintenance - Online Community
Completed - The scheduled maintenance has been completed.
Aug 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:01 EDT
Scheduled - Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)
Jan 2, 15:05 EST
Aug 22, 2025
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

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