All Systems Operational

Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Communications Platforms May 16, 2025 23:00 - May 17, 2025 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Jan 02, 2025 - 15:04 EST

Scheduled Maintenance - Online Community May 16, 2025 23:00 - May 17, 2025 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)

Posted on Jan 02, 2025 - 15:04 EST

Scheduled Maintenance - Communications Platforms Aug 22, 2025 23:00 - Aug 23, 2025 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Jan 02, 2025 - 15:06 EST

Scheduled Maintenance - Online Community Aug 22, 2025 23:00 - Aug 23, 2025 03:00 EDT

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)

Posted on Jan 02, 2025 - 15:05 EST

Scheduled Maintenance - Communications Platforms Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)

Posted on Jan 02, 2025 - 15:07 EST

Scheduled Maintenance - Online Community Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)

Posted on Jan 02, 2025 - 15:07 EST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Postmortem - Read details
Apr 25, 13:42 EDT
Resolved - This incident has been resolved.
Apr 23, 09:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 08:41 EDT
Investigating - We are currently investigating this issue.
Apr 23, 07:49 EDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.