All Systems Operational

Community Operational
Marketing Enterprise (Real Magnet) Operational
Marketing Professional (Informz) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Communications Platforms Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected: Higher Logic Informz and Real Magnet (IZ-US, IZ-Canada, RM)
Posted on Jan 02, 2025 - 15:07 EST

Scheduled Maintenance - Online Community Nov 21, 2025 23:00 - Nov 22, 2025 03:00 EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Products Affected:
Online Community Platforms (Online Community & Integrated HL Workspace)
Posted on Jan 02, 2025 - 15:07 EST
Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS Issues affecting Online Community UI, Outgoing Emails, and Marketing Automation Integrations
Resolved - All outstanding issues have been resolved.
Oct 20, 18:03 EDT
Monitoring - Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing.
Once queues normalize, we will re-drive any affected messages.
Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.
Oct 20, 16:39 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 14:52 EDT
Investigating - We are currently investigating this issue.
Oct 20, 11:45 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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